Wilhelmina House has received a glowing report from the care home regulatory body, Care Quality Commission (CQC), for keeping its residents safe during the COVID-19 pandemic thanks to its rigorous infection and prevention control procedures. CQC, as part of its response to COVID-19, is inspecting care homes up and down the country to investigate the safety of residents and Wilhelmina House was given just 24 hours’ notice before the inspection took place.

From the findings, CQC was assured in all aspects of keeping residents protected from COVID-19 including meeting shielding and social distancing rules; accessing testing for residents and staff; using PPE effectively and safely; making sure infection outbreaks can be effectively prevented and managed and promoting safety through the layout and hygiene practices of the home. These findings are demonstrated through the testing statistics at the home – since May, no residents have tested positive for COVID-19, and more than 99% of all staff tests have confirmed a negative test result.

The report also found that Wilhelmina House was following other examples of good practice such as preventing visitors to the home spreading infection, whilst ensuring that residents are kept in regular contact with loved ones through phone and video calls. The spacious layout of the home has enabled a dedicated visiting area where visitors can enter the conservatory via the garden without the need to come into contact with residents or staff. In addition, all visitors must undergo screening questions, a temperature test, and a lateral flow diagnostic test for those not on the national testing programme. The report acknowledged that residents were still taking part in a varied programme of socially distanced activities such as crafts and chair exercises, essential in reducing social isolation and promoting the mental health benefits.

Dolores Pickersgill, Director of Care, John Whitgift Foundation, said: “The safety of our residents is always our highest priority regardless of the current circumstances. We had appointed an infection and prevention lead before the pandemic broke out which was crucial in developing robust policies and procedures. I’m thrilled that all the measures that have been put in place and tirelessly followed by all staff to keep our residents safe have been acknowledged by the CQC.”

Deborah Pearson, Home Manager, Wilhelmina House, said: “We are delighted by the outcome of this CQC inspection which is testament to the hard work and commitment of my staff and the understanding of residents’ loved ones who realise the great importance of infection and prevention control in keeping our residents safe. Throughout the pandemic, our community has pulled together like never before to put our residents first.

This post was featured in the Whitgift Care News Spring 2021


about Whitgift Care

Wilhelmina House is a residential care home that also offers respite care. It is part of a group of care settings called Whitgift Care and run by education and care charity, John Whitgift Foundation.

Whitgift Care’s other care settings include the historic 425-year-old Whitgift Almshouses in central Croydon offering sheltered living, and Whitgift House, a purpose-built care home in South Croydon offering sheltered, nursing and respite.

If you are considering care for yourself or a loved one, Whitgift Care is a place you can call home.

To find out more about Whitgift Care you can contact us, email enquiries@whitgiftcare.co.uk or call us on 020 8256 1596.